ShephardGo is a Canadian-owned operations partner in Puerto Plata. We staff real, trained people — in English, Spanish and French — for contact, virtual assistance, accounting and property management. No phone trees. No scripts. No hand-offs.
In a world of phone trees and outsourced overflow, ShephardGo gives your customers what they actually want — a skilled, live, bilingual person who solves their problem the first time.
From inbound support to bookkeeping to full property management — if a person can do it on a headset, a keyboard, or in a building, we'll staff a live desk for it.
Live people on every call. Tier-1 and Tier-2 care, CSAT-coached, fully recorded. Always a person — never a recording.
BANT-qualified pipelines and closing specialists compensated against your CRM outcomes — not dial counts.
Tenant relations, maintenance dispatch, rent collection and owner reporting — bilingual humans on call 24/7.
L1 and L2 troubleshooting, warranty, RMA and device diagnostics. Runbook-driven with full audit trails.
Sales-ready meetings booked straight to your calendar with show-up rates tracked and compensated against.
DTC, B2B and restaurant-grade order capture with upsell, confirmation and PCI-aware payment handling.
Claims processing, document review and content moderation. Multi-pass QA on everything.
Bookkeeping, invoice processing, payables and receivables. Accurate, confidential, fully live-staffed.
Background-checked, individually trained bilingual EAs for founders and teams. Calendar, inbox, research, travel.
24/7 live human coverage on Zendesk, Intercom, Shopify or your custom stack. Native fluency, always a person.
Early-stage collections with compliance training, de-escalation scripts and written documentation on every call.
Bring your playbook. If a person can do it on a headset, a keyboard, or on the ground — we'll build the desk.
One floor. One team. One mission — always live, always human.
Most contact centres advertise three languages and staff one. We hire, train and QA English, Spanish and French in the same building — routed by fluency, never by who's free.
Coached to a clear, neutral accent that plays for Toronto, Miami, London and Sydney customers. CEFR C1+ minimum, tested quarterly.
Native Dominican Spanish with agents trained on Mexican, Colombian and neutral-LATAM registers. No translation layer — your customer is home.
The language most centres can't deliver. Québécois-ready French for Canadian clients and Acadian markets — written-tested before first call.
Enterprise-grade security, strict confidentiality agreements, professional conduct standards. Your data, your customers and your brand are protected — always.
Every agent signs an NDA before they touch your account. Your data never leaves our secured environment.
Encrypted comms, role-based access, audit logs on every session. PCI-aware handling for payment flows.
Every agent and VA is individually background-checked and reference-verified before placement.
Three staffed shifts with senior supervisors monitoring quality and compliance — including nights and weekends.
From first contact to a fully trained, live team — five business days. No bureaucracy. We move when you move.
Scoped, live quote within hours. Rossy reviews every inquiry personally.
Plain-language agreement. NDA executed before any information changes hands.
Hand-picked team — language, industry, temperament. Shadow calls, product training.
Trained, supervised team on the phones. Daily review through the first week.
Weekly reviews, QA scores, monthly optimisations. Add seats as volume grows.
Every tier: named onboarding lead, weekly reviews, full call-level audit. Priced in USD, billed monthly. Live in 5 business days.
Prove the model with a small, supervised live team before you scale.
Your own live team, your own supervisor, our infrastructure. The sweet spot.
Run your entire contact & property function with us as your partner.
Short answers to the questions that come up on every first call. Email Rossy if anything's missing — she reads them all.
No screening scripts. Rossy personally reviews every inquiry. Ready to sign? Your team can be live in 5 business days.